Configure Ninja RMM in miniOrange. Support end-users anywhere - on any network + Manage assets on any network and provide support to users wherever you or they are - all without the need for a company network, domain, or on-premises server. GET /v2 /organizations. NinjaRMM has added patching and remote management functionality for devices running the MacOS operating system to its RMM platform. First, go to NinjaRMM policies to choose the relevant policy for the devices you want to ensure have a specific piece of software installed. Several other terms like remote IT management and network management can also be used to describe RMM. &. 5 reviews of 156 View all reviews. NinjaOne vs Spiceworks. Visit site Because RMM's are MSP-oriented, the ticketing systems they integrate with are MSP-oriented as well. In order to deploy remote monitoring management, a small application, often called an "agent," is . POST /v2 /ticketing /trigger /board /{boardId} /run. NinjaRMM-API-v2.json. Ticketing for smooth operations. Patch Management is very helpful in maintaining Windows and Software patches. The platform also includes a professional services automation (PSA) bundle. Comparisons. NinjaOne - FREE TRIAL An easy-to-use RMM with excellent customer support. The software empowers IT teams to automate, manage, and remediate all their tasks within one intuitive platform. system. NinjaOne RMM is the premiere Cloud RMM Software for MSPs and IT Pros. However, the tool could also be used by the IT operations department of a multi-site business. Through advanced ticket automations, tickets are automatically linked to their respective devices, end-users, and organizations to make communication and remediation quicker and more efficient than ever. By giving you a natively unified RMM, ticketing, documentation, and backup solution, NinjaOne ensures all your core tools work together efficiently. Syncro - per technician pricing Initially a provider of RMM (remote monitoring and management) software for MSPs, NinjaRMM expanded into cloud-based backup and disaster recovery software in 2020, and is now testing Ninja Ticketing for MSPs and IT support help desks. Watch a Free Demo of the #1 RMM - NinjaOne Products Solutions Pricing Resources Company En +1 888 542-8339 Try it now, FREE! We looked at Atera, Ninja and Syncro. Note: Depending on your policy layout, you can use the Parent Policy field to link this to an existing policy. Customized Ticketing - We NEED customized ticketing. Atera offers remote IT monitoring & management (RMM), PSA, remote access, patch management, ticketing and customer satisfaction surveying. Save yourself time and peace of mind with powerful PSA tools that automatically synchronize tickets, alerts, and devices with NinjaOne. Home. NinjaOne (formerly NinjaRMM) is the leading unified IT operations solution that simplifies the way IT teams work. Time Tracking A lean agent installed on endpoints. The remediation feature allows executing a series of automated actions to solve potential problems such as running an application, running a command line, and running a custom script. OP Jeff-J. Ninja RMM Public API 2.02.0.9-draftOAS3. Clear graphical dashboards place alerts front and center so you can focus on what needs you most. Ninjaone.com . With NinjaOne, MSPs and IT departments can automate, manage, and remediate all their endpoint management tasks within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. Integrate NinjaRMM with PSA software to synchronise assets and manage alerts. Overview. Enter the NinjaRMM Server Hostname, your API key and API Secret key. currently in beta with general availability expected to follow late this year or early in 2022, ninja ticketing is designed to boost msp efficiency by opening tickets automatically in response to technical issues spotted by the rmm system and closing tickets automatically if a script or other process successfully resolves the problem without The feature is not available for Ninja customers because Ninja doesn't want to pay Splashtop to include the richer feature set for its bundle. Automatically . Company size: 1,001-5,000 Employees. According to the software company: Atera's pricing is per technician per month. It gives users a modern and intuitive RMM platform so that MSPs and IT professionals can easily manage their devices, across all environments, from any location in the world. Through advanced ticket automations, tickets are automatically linked to their respective devices, end-users, and organizations to make communication and remediation quicker and more efficient than ever. Tweet. All starting at just $99/mo .*. See also: Device Filter syntax. The enterprise IT management suite software also allows users to forward notifications to create service tickets in the ticketing system. https://www.ninjarmm.com/ticketing-software/ Curious to know if anyone else will be testing it out. Adjust alerting to avoid ticket noise. ; In Choose Application Type click on SAML/WS-FED application type. Full control over backup plans and retention options. Efficient IT and Network Management! NinjaRMM is the #1-rated RMM solution with real-time monitoring and robust management for Windows, Mac, and Linux endpoints as well as Hyper-V and VMWare virtual machines, cloud infrastructure, and networking devices. Award-winning Nable RMM has evolved to include remote access, ticketing, and billing in one complete solution. featured. Contact the developer. Datto RMM monitors all of your devices in real-time instantly informing you of current issues and flagging potential problems. Ticketing for Technician Mode Has the Following Benefits: Technicians can start a new ticket or a new time entry on an existing ticket directly from the client machine. NinjaRMM from NinjaOne is a SaaS platform that is designed for use by managed service providers and has a multi-tenanted architecture to keep the data of each MSP client separate. Officially unveiled today, version 5.2 of the vendor's flagship application has been available to Ninja users and partners since Monday. Contact the developer. List organizations. vCIO Naverisk has been empowering MSPs & IT Pros to deliver outstanding IT services for over 10 years. Follow the Step-by-Step Guide given below for Ninja RMM Single Sign-On (SSO) 1. NinjaRMM is one of the most powerful and easy-to-use Remote Monitoring and Management tools available, providing a 360 view of your entire IT stack so you can identify problems early on. all have Splashtop embedded. Ninja is priced on a per-device basis based on the features needed. Soooo yeah. Only alert on actionable information. Core system Entities and Resources. For example: Defines policies Configures and responds to all endpoints Responds to desk tickets RMM Agent Agents are the "data gatherers" for the admin console and all the components of the network. Furthermore, the price includes a ticketing system Switched From: Datto RMM. We currently have a fillable PDF that people send to us via email for our onboarding process, and getting something like that in a ticketing solution is a necessity. Today we're excited to announce a brand-new partnership: RepairShopr is now integrated with NinjaRMM! Which while nice for MSPs, are cumbersome and overkill for internal IT. Cloud platforms such as AWS (cloud platform) About Us. SyncroMSP RMM. This person is a verified professional. Online-Based Help Desk Software Ticketing System SherpaDesk Helpdesk Ticketing Software The complete IT help desk, time tracking, and invoicing solution used daily by organizations just like yours. ! 1 found this helpful thumb_up thumb_down. Ticketing and tracking system such as Jira. By combining your RMM and ticketing system into a single-pane-of-glass, Ninja makes your support operations far more efficient. Always FREE for your first user. Industry: Facilities Services. A ticketing system would be nice; any type of MDM or mobile ability to keep track of all the company cell phones; . Watch a Free Demo of the #1 Unified IT Management Platform What IT Teams and MSPs are saying about NinjaOne Finally! It is a great platform for the subscription price. NinjaOne (Formerly NinjaRMM) Atera. Atera RMM - FREE TRIAL An all-in-one RMM solution including automation, remote access, remote monitoring, ticketing system, third-party integrations, and more. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The RMM software helps users create customizable reports and alerts to help track priority-based issues at endpoints. N-Able RMM. "Syncro is the modern MSP RMM/PSA you need now. While full-blown PSA (professional services automation) software platforms include ticketing, CRM and marketing capabilities, Ninja Ticketing focuses on IT support automation for MSPs and IT departments. Nable N-sight RMM is a cloud-based IT solution that makes it easy for MSPs to deliver valuable technology services within hours, not weeks or months. Integrate . Procedure In the Ninja dashboard, navigate to Create or Edit a Policy and choose either Create a policy or Edit a policy. Ticketing & Alerting Best Practices. I know all my machines in Ninja and the latest info on them is all right there. This package includes remote monitoring and management (RMM) systems for use by technicians when running the systems of clients. However I hadn't appreciated the Ninja in built ticketing system doesn't have any SLA options compared to Syncro. Then, click on the green + New button and then on the Ninja MSP icon. currently in beta with general availability expected to follow late this year or early in 2022, ninja ticketing is designed to boost msp efficiency by opening tickets automatically in response to technical issues spotted by the rmm system and closing tickets automatically if a script or other process successfully resolves the problem without As you see in the image below, a drop-down menu will appear getOrganizations. You need to generate dedicated IT Glue API credentials from NinjaRMM (API key and API secret key). Home . It has several jobs. Employee Scheduling. . Name the policy, choose Role Windows Workstation, and then save the new policy. Ninja RMM Public API documentation. Having a tray icon to submit tickets would be nice. . The NinjaRMM mobile app will notify you of critical issues - you can choose to customise alert triggers by severity so you only get the most critical notifications, or login to the app for the 'at-a-glance dashboard' of endpoint issues. Monitoring Tools. Cloud or On-Premise - you choose your security model. Login into miniOrange Admin Console. Fred Sagester. Learn more . With the help of Capterra, learn about NinjaOne, its features, pricing information, popular comparisons to other Patch Management products and more. Ninja is a leading RMM for MSPs, and the new integration lets you connect your RepairShopr PSA to this powerful RMM. Tim. Kaseya VSA Having the ability to customize the system to your needs for information to store or managing your assets makes our day to day easier. Next, click Deploy for the appropriate customer. We enabled the beta and will be playing with it. It makes teams and users more productive. Slash your costs and simplify service delivery with a powerful, easy to use, all-in-one IT services automation suite. Value for Money. Integrate N-Able RMM with PSA software to allow your ticketing platforms to work side by side. SuperOps PSA (FREE TRIAL) SuperOps.ai provides a suite of software that supports a typically managed service provider (MSP). Automation for alerts Event viewer on portal shows 1000 latest events from each category Remote control options Splashtop for RMM, AnyDesk, Team Viewer and Screen Connect Work from home is $5 add-on per user Support is OK. Had to open chat ticket with them and it was resolved quickly. Product Overview. See also: Device Filter syntax Webhooks. Try it free Contact sales. Provides insight into details of a PC or Mac. Monitor clients' event logs for recurring issues. NinjaOne is a leading unified IT operations solution that simplifies the way IT works. ; Go to Apps and click on Add Application button. Tweet. Here is our list of the best RMM Software. Nable Nsight RMM Advance your IT capabilities with the complete RMM. NinjaRMM provides powerful remote support, automation, patch management, and . Atera, Datto RMM, Naverisks, etc. I don't have to think about it. Aug 10. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. Built-in remote access and security features help you support and protect from day one. Just to be clear, Splashtop product does support multi-tech connecting into computers.. . Advance your IT capabilities with the complete RMM. By enabling the native TeamViewer integration that's built into the software, you can solve these problems in moments instead of hours. Log in to IT Glue and navigate to Account > Integrations. Reviews. Devices include: servers, VMs, ESXi, PCs, laptops and network devices. Then, click on the Connect button. NinjaOne (formerly NinjaRMM) is the leading unified IT operations solution that simplifies the way IT teams work. 1. Ninja RMM Public API documentation. . Then, you should click on ' add a condition ', to let it bring up a pop-up box with options. Ninja RMM. Reasons for Switching to NinjaOne: Price, simplicity, functionality and product offer Ioan IT & Project Manager in France Information . Ninja RMM is a free-trial-based remote monitoring and management platform. For internal IT, I wouldn't use any of the systems that Ninja natively integrates with. Compare products. One of the most basic additional functions is the RMM's ticketing system, which allows agents or client employees to flag any potential issues that need fixing. It's just like Ninja RMM except for the fact that I can't type. I have a few questions for MSP brothers and sisters out there who may be using ninja and understand there pricing I . Move Between Platforms Seamlessly To access these keys a System Administrator will need to go to the Configuration page and locate Integrations NinjaRMM's Software Platform Expansion, Evolution. RMM, Service Desk, PSA. featured. NinjaOne, formerly NinjaRMM, is a unified IT operations platform that combines endpoint management, patching, ticketing, backup, and remote control. Turn customer support emails into tickets in just a few clicks. NinjaOne is described as '(formerly NinjaRMM) is the leading unified IT operations solution that simplifies the way IT teams work' and is an app in the network & admin category. 2. Ninja Ticketing is one piece of a larger NinjaRMM business strategy. Add alert rules for automatic ticket creation; Integrate NinjaRMM. RMM or remote monitoring and management is a type of software for IT professionals that can remotely secure monitor and manage endpoint devices. NinjaOne (formerly NinjaRMM) is an IT service management software that offers a comprehensive IT monitoring and remote management toolset. This is the main management software which is installed on work station or server computers in the network. Webhooks. It's the second update of the year, following an . Monitor your PSA / ticketing system for recurring issues. Data Protection you'll love. 5. Documentation Centrally and securely manage documents for your customers and underlying devices for increased productivity and efficiency within NinjaOne. To learn more about the . Atera offers remote IT monitoring & management (RMM), PSA, remote access, patch management, ticketing and customer satisfaction surveying. Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community Hi everyone, just saw that ninja rolled out a ticketing system beta and updated their website. Founder, Sagester Associates Group. It is available overseas now and will arrive in the U.S. on February 5th. NinjaRMM is an all-in-one RMM platform that combines powerful, time-saving functionality with a built-in, easy-to-use UI that MSPs and IT pros fall in love with. Ticketing for Technician Mode is functionality that was released with version 2.3.0.0 of the AutoElevate Agent software. featured NinjaOne (Formerly NinjaRMM) On the R&D front, a new software component called Ninja Ticketing is entering an open beta testing stage now. Authorize. 3. 5 comments 67% Upvoted Atera offers remote IT monitoring & management (RMM), PSA, remote access, patch management, ticketing and customer satisfaction surveying. Spice (9) flag Report. Review Source. Seamless Ticketing NinjaRMM alerts will be automatically synced to Accelo to create alerts or projects, allowing to run a more seamless operation. Log on to the Ninja RMM console and from the left-hand navigation Click Configuration. NinjaRMM is the world's first security centric remote monitoring and management platform. Ninja touts an amazing user experience, 360-degree monitoring, an IT marketplace and tight integrations with products used by MSPs as well as IT professionals. . Additional users just $39/month. Used Daily for 6-12 months. Ninja RMM Public API 2.0 . Ninja just DOES it. Ninja team is always improving the product and listening to customers. Check out alternatives and read real reviews from real users. The new features are key elements of the product's version 4.5 release, which debuted this week. Microsoft System Center provides solutions to simplify the deployment, configuration, management, and monitoring of the . In this step, try to click on select a condition. NinjaRMM provides the core device monitoring and management capabilities of the Ninja platform, giving you full visibility and control over managed IT assets. By combining your RMM and ticketing system into a single-pane-of-glass, Ninja makes your support operations far more efficient. ticketing system is inbuilt. NinjaRMM can help you increase your business efficiency by integrating monitoring, alerting, patching, antivirus, backup, and IT automation all within a single pane of glass. Spend less time managing your backups with a 'set and forget' solution that deploys automatically once the agent is enabled. Ninja RMM offers a number of different add-ons at a reasonable price. 4. Former MSP Engineer ( previous RMM Nable ) Where I am working now the MSP uses Ninja which is fine but they refuse to let the client aka me have customer access to Ninja to see my own devices. Backup Free Demo - NinjaOne. Meaning the "ticketing systems" are really PSAs. From there, an MSP can build an operational process to address that ticket and triage it against other potential issues it's working to correct. Monitor, maintain, and manage all your IT assets with powerful tools that put you in control of endpoint behavior and configuration. Real-Time Monitoring. Measure your clients' digital maturity with DMI NEW! Looks pretty basic but they seem to be pushing how much you can customize on it. By enabling the native TeamViewer integration that's built into the software, you can solve these problems in moments instead of hours. Pros and Cons. Cheap ticketing system with SLA for NinjaRMM Cheap is maybe not the correct wording but cost effective for a very small scale MSP with only 50 devices migrating from Syncro to NinjaRMM since it feels a much more complete RMM solution. The best feature is the integrated nature of both RMM and PSA. Visibility of Client Assets NinjaRMM syncs device roles and devices to Accelo for both asset tracking and billing management to help you reduce admin work. This includes OS, 3rd Party Patching status, threats detected, reboots pending and many more. Still not sure about NinjaOne? It will also dynamically updates priorities and the severity of the ticket based on the severity of the affected device. Project Management SherpaDesk's project management software helps you organize your business's communications, time, tasks, and expenses. The Ninja Ticketing system has taken two years to developed and is already mature. ; Search for Ninja RMM in the list, if you don't find Ninja RMM in the list then, search for custom and you can set up your . If you don't have a specific response associated with a monitor, don't monitor it. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money. NinjaRMM allows its customers to create API keys for 3rd party solutions to capture alert data, account information, and device profiles. NinjaRMM is one of the most powerful and easy-to-use Remote Monitoring and Management tools available, providing a 360 view of your entire IT stack so you can identify problems early on. About. Click the Select & Copy button to copy the PowerShell script for the desired customer. Log on to the RocketCyber console, from the left-hand navigation menu click on All Customers. The Create a policy wizard opens. Simple, Secure. Learn More FAQ What is RMM? Use System Center Configuration Manager to automate your asset updates to HaloPSA. NinjaOne RMM is designed so that MSP technicians can learn everything they need to start using . NinjaOne (formerly NinjaRMM) is a leading unified IT operations solution that simplifies the way IT teams work. Question about Ninja RMM and Pricing. Ideal for IT professionals and managed service providers, NinjaOne provides all the essential tools you need for endpoint management, from integrated remote control and remote software deployment to automated configuration management. Compare Microsoft System Center VS NinjaOne (Formerly NinjaRMM) and find out what's different, what people are saying, and what are their alternatives . Here's what's in it for you: NEW! NinjaRMM has shipped a new edition of its RMM solution that for the first time includes built-in documentation and password management functionality. 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