We believe everyone should be able to make financial decisions with confidence. By doing this you might get a lower interest rate and better terms on saving of your thousands in interest. If your issue goes unresolved, you can also make complaints about ECSI to: Make sure to keep records of your conversations, including the day, time and customer service representative you spoke with. Mentor Content is based solely on the author's opinions and is not provided, approved, endorsed or reviewed by any financial institution or partner. After you register with your Heartland Key, you can set up new recurring payments by clicking "Make a Payment" on the ECSI website. NerdWallet Compare, Inc. NMLS ID# 1617539, NMLS Consumer Access|Licenses and Disclosures, California: California Finance Lender loans arranged pursuant to Department of Financial Protection and Innovation Finance Lenders License #60DBO-74812, Property and Casualty insurance services offered through NerdWallet Insurance Services, Inc. (CA resident license no. Customer Support: 800-332-4835 Heartland Register Product Support: 866-646-7648 Heartland Gift Product Support: 866-402-8056 HeartlandGift@e-hps.com Heartland Campus Solutions (Sales) Customer Support: 888-332-4835 Heartland Campus Solutions (Support) Customer Support: 888-332-4835 Students/Borrowers Customer Support: 888-332-4835 POS Essentials After you get access to your account, access the information and check the available payments which are listed and which allows you to pay tuition, student fee and student housing cost for a period of several months than doing it once at the beginning of the year. 2.What happens if I miss a monthly payment for a payment plan? Its most important to know your student loan repayment options so you can know the right questions to ask. The products featured on this website are from our partners who compensate us. The 1098-T forms are now available on-line. The company helps in refunds and thus, makes arrangements for the funds to be delivered. We are a for-profit company and receive compensation from a partner when you apply for and receive a partner's product through Mentor. You can even live chat with the customer service representative from Monday to Friday from 8 am to 7 pm EST. GO >> Make a Guest Payment Want to make a payment on an account without signing in? AVCNET is not a government agency and may be compensated by companies displayed. The University recognizes that as a result of the transition to ECSI, there will be various changes affecting our borrowers and a period of disruption in services. Schools no longer issue Perkins loans, so ECSI manages only existing Perkins loans. If ECSI is your student loan servicer, heres how it can help you. They also provide the flexibility of repaymentduration for college graduates who have recently moved into the workplace. With an income-driven payment, your monthly payment may be as low as $0. APR, or Annual Percentage Rate, is the price you pay to borrow money. The Education Department can transfer student loans from one servicer to another. Forms received by Conduent/ACS after July 31, 2017 will be forwarded to ECSI for processing. You should be aware that checks sent to Conduent/ACS but not processed before July 31, 2017, or checks sent directly to ECSI during the transition, will not be processed until the transition completion date, which is expected to be around Mid-August, 2017. (For example, I don't have enough money in my bank account and my bank doesn't honor my electronic or check payment.). There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. However, if your loan was deferred in anticipation of a service cancellation, you will be required to submit a properly completed and certified. If your quarterly repayment cycle is March, June, September, and December, the first billing statement you receive from ECSI will be in August for your payment due September 10, 2017. If a complaint doesnt help, you can contact the Federal Student Aid Ombudsman Group. Visit Website. Mentor Content is not intended to provide financial, legal, investment, accounting or tax advice. MORE: How to get forgiveness for your Perkins loans. You can check if there are student loans that are set exactly at 5% or below. Youll need your account number to finish setting up your profile. Servicers are there to help you, but they may offer choices that are best for the company, not the borrower. , which provides free dispute resolution. Learn about ECSI culture, salaries, benefits, work-life balance, management, job security, and more. Servicers are there to help you, but they may offer choices that are best for the company, not the borrower. . This helps you stay in good standing to avoid default. You can contact a student advocate usingLive Chator toll-free at 844.454.6100, Monday to Friday from 7:30 am to 8:00 pm Eastern Time. Access to your University of California student loan account information via the Conduent/ACS online system or via the Conduent/ACS borrower call center will end after July 31, 2017. If you find discrepancies with your credit score or information from your credit report, please contact TransUnion directly. You should complete the Cancellation Request Form, have it certified per the directions on the form, and return the signed and certified form to Conduent/ACS before July 31, 2017. Repayment You may also contact the U.S. Department of Education Ombudsman: The Federal Student Aid (FSA) Ombudsman Information Checklist is helpful to complete before contacting the Federal Student Aid Ombudsman. You can make additional payments over the phone or via online chat. In fact, most of our degree-seeking students receive some form of financial assistance. Your billing statement will contain your Heartland Key; a unique code giving you complete access to your loan account information. Disclaimer: NerdWallet strives to keep its information accurate and up to date. If you are not sure and need assistance reviewing your account, please contact UC San Diego Student Financial Solutions (SFS) at 858-822-4727 to speak with a counselor about your concerns, or email at. This may impact which companies we review, the products we evaluate, and where and how a product appears on a page. 25-Year Extended Repayment Plan: The 25-Year Extended Repayment Planlowers your monthly payment and extends the repayment plan from 10 years to 25 years.To qualify, you must have a current loan balance of at least $30,000 and your student loans were disbursed after October 7, 1998. Loans managed by ECSI are not eligible for the White Houses one-time student debt cancellation plan. She launched her journalism career with The Associated Press and later worked for The (Riverside) Press-Enterprise, The Seattle Times, PCC Community Markets and Allrecipes.com. ECSI hours of operation: Monday - Friday, 7:30 a.m. - 9:00 p.m. Effective August 1, 2017, ECSI will assess a return fee of $15 per returned item. So how do we make money? Income-Based Repayment (IBR): Income-Based Repayment (IBR) is an example in an income-driven repayment plan, which lowers your monthly payment based on your discretionary income. 4.Why is it necessary to sign a Truth in Lending Disclosure? , like private student loans, health professions loans and institutional loans issued by a university or school. More than 1.3 million people still had outstanding Perkins loan debt as of September 2022, according to the Department of Education. When does the change in student loan servicers take effect? Do you need a deferment, forbearance, or cancellation for your Federal Perkins Student Loan, Health Professions Loan, Institutional Loan, or other Student Loan? As a student loan servicer, ECSI acts as a middle man between you and your student lender, which could be the U.S. Department of Education, your school or a private lender. The Department of Education will notify you via letter or email if your loans are transferred, and youll manage payments with the new servicer. You are required to answer one of the security questions which you have previously chosen. If you want to complain about ECSI customer service or file a complaint against ECSI as your student loan servicer, you have several options. If you think ECSI may be your student loan servicer, or if youre not sure whos your student loan servicer, then you can verify your student loans with these simple steps. Go for the school that you are in and follow up on the action. Email [emailprotected] or call their customer service team. Process deferment and forbearance requests. She is based in Washington, D.C. Assigning Editor | Public policy, student loans. Interest can continue to build on your balance during deferment or forbearance periods. 4. Default Resolution Group services only federal student loans in default. This form is available via PDF and can be printed out upon receipt of this notice. Process monthly payments and extra payments. All financial products, shopping products and services are presented without warranty. ECSI also services a few other types of student loans, like private student loans, health professions loans and institutional loans issued by a university or school. Do not sell or share my personal information. Karen Gaudette Brewer joined NerdWallet with 20 years of experience working in newsrooms and leading editorial teams, most recently as executive editor of HealthCentral. This might happen if a servicers contract expires and is not renewed, for example. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Where to mail payments Loan Servicing Questions regarding student loans Customer Service 1.888.549.3274 Login [Send Email] Monthly Tuition Payment Plans ECSI services several types of student loans, including: Perkins Loans are low-interest student loans for undergraduate or graduate students with financial need. The last date of the University's student loan services contract with Conduent/ACS is July 31, 2017. No. With ECSI, you can pay online, by debit card and by U.S. mail. services only federal student loans in default. When evaluating offers, please review the financial institutions Terms and Conditions. If your issue goes unresolved, you can also make complaints about ECSI to: Make sure to keep records of your conversations, including the day, time and customer service representative you spoke with. so you can know the right questions to ask. Payments in Person NerdWallet strives to keep its information accurate and up to date. ECSI Phone Number - Refund Disbursements for Financial Aid: (844) 760-6052. ECSI also services a few other types of student loans, like private student loans, health professions loans and institutional loans issued by a university or school. They help them in the process of repayment by walking them through everything - from getting a new payment plan or to just get the balance paid in full. Heartland Foods Customer Service Number and Complaints, Heartland Express Customer Service Number and Complaints, 21st Century Insurance customer Service number and, 20/20 Eyeglass Superstore customer Service number &, 1&1 Hosting customer Service number & Complaints. Get help from Heartland ECSI Customer Service. Register for online access to your account. If your loan payments havent begun or youre not sure which company is your servicer, log in to My Federal Student Aid to find out. Clicking or selecting "Get My Rate" will cause you to leave Mentors website and direct you to the website of our partner, where you can learn more about the partner and its products and services. Wherever you're going in life, an education from Southern New Hampshire University is a smart investment for your future. You should begin sending your payments to the address printed on the ECSI billing statements you receive. Heartland ECSI Customer Service Complaints Department. When youre ready make contact, here's how: You can also reach out to a student loan assistance nonprofit like. ECSI software handles electronic payments, e-signature for master promissory notes and the Credit bureau reporting mechanism to process the IRS 1098. Pre-qualified offers are not binding. This fee will be assessed for both returned checks and any returned electronic payments. . Schools no longer issue Perkins loans, so ECSI manages only existing Perkins loans. through consolidation or forgiveness. Get suggested colleges and free counseling. And, the team behind TeamSupport is more customer-oriented than most big box solutions. We found that other software systems require you to assign it to a single person. A total of 148 complaints have been made with the Better Business Bureau about ECSI. To ensure that you are not penalized as a result of this transition, late fees will not be assessed for bills generated by ECSI during the months of August, September and October 2017. Please be advised that there may be a delay in processing checks sent to either Conduent/ACS or ECSI between the transitioning periods. Enroll in autopay. Disclaimer: Our team strives to provide information that is accurate, complete and timely, but we make no Click to reveal It consists of a collection of payments and reporting the payment information to the 3 credit bureaus and to access the account information which was borrowed. That means they cant change how payments are processed and may not suggest the most beneficial repayment option for you. ECSI Phone Number - Unpaid Tuition & Fees: (844) 454-6100. You may also change your student loan servicer through consolidation or forgiveness. Here's how to reach ECSI, and how their customer service team can help you. : University, Noyce, Dream, etc.). Loans managed by ECSI are not eligible for the White Houses, . In this guide, we will discuss: Splash Financial Student Loan Refinancing Review, Laurel Road Student Loan Refinancing Review, Checking Your Rate Doesn't Affect Your Credit Score, Disclosures: SoFi | Earnest | NaviRefi | ELFI | Splash Financial | Citizens | Laurel Road | LendKey | ISL. Where can I obtain additional information or clarification regarding the loan servicing transition and the impact it may have on my loan(s)? ECSI is a servicer for borrowers with federal Perkins loans. Contact Information: Heartland ECSI Customer Service 866-428-1098 heartland.ecsi.net. It gives people the option to consolidate and refinance federal student loans as well as private student loans. What if my loans are transferred to ECSI? Our partners cannot pay us to guarantee favorable reviews of their products or services. This information may be different than what you see when you visit a financial institution, service provider or specific products site. When you set up a payment plan to pay your past-due account balance, you will need to sign a payment plan agreement. Speak with a Live Customer Service Representative, ECSI 2012. If you do not bring your payment plan current within the 45 day time period, your full balance will be considered past due and you will begin to receive calls about your past-due account. This change will impact only the campus-based or special program accounts you may have received through UC San Diego that are currently serviced by Conduent/ACS Education Services. Sign In or Register. Job Description Summary Customer Service Representative / Call Center - We offer great pay and a great work environment!! in 10 seconds. Yes. Eliza Haverstock is a lead writer on NerdWallet's student loans team, where she focuses on loan repayment and alternatives to traditional four-year degrees. Others complained about payments missing while the site was under maintenance. Under Heartland ECSI, the student loans are not set at a 5% interest rate. Many or all of the products featured here are from our partners who compensate us. All servicers deliver similar options and programs based on the type of loan they deal with, but customer service may vary. Heartland ECSI gives assistance for those students who have a past due. If you are borrowing for school then there is a good chance for you to have ECSI as a servicer for some of the loans.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'thecollegemonk_com-medrectangle-3','ezslot_1',139,'0','0'])};__ez_fad_position('div-gpt-ad-thecollegemonk_com-medrectangle-3-0'); Heartland ECSI stands for Heartland Educational Computer Systems Inc. For all other loans, the fee assessment amount can vary and is indicated in the terms of your loan promissory note. Heartland ECSI partners with over 2,200 colleges and universities to provide solutions such as student loan servicing, payment processing, refund disbursement, tuition payment plans, tax document services, delinquent account recovery, tax document services and many other outsourced services. Email, If a complaint doesnt help, you can contact the. 1200 Cherrington Pkwy Ste 200. The Perkins loan program which also encompasses defense loans and national direct student loans was available to undergraduates and graduates with exceptional financial need until the federal government shuttered it in 2017.