No, transit agency ticket offices cannot load value to mobile phones at this time. As others have answered, you can put a monthly pass for the current or upcoming month on your Clipper card, depending on the transportation system. Please check out this 2022 guide to Seattle whale watching. But if you tag off, Clipper will return the difference of $6 to your card. You can order a card and value online but note we can only mail cards to domestic addresses. If you place your order by midnight, you can usually pick it up in the next 1 to 2 days. To add a card to your iPhone or Apple Watch, open the Apple Wallet app and click the plus + icon. Muni Fares & Passes. It currently shows I have the amount in the pending passes area but shows I have it in cash value. You have up to 6 months to spend down your balance, so you can load the funds. If you dont have an international data plan, be sure to disable your phones data settings until you can find a hot spot to avoid charges. Once your order is stored on Clipper readers and fare gates, you can tag your card to them to pick up the value. Set up is easy and can be done on the spot or in advance while you are at home. Visit clippercard.com and buy online. Should you miss this announcement, our crew will make sure you receive a parking validation ticket when arriving back at Pier 69 in Seattle. Clipper is now available throughApple Pay and Google Pay. Select machines accept credit and debit cards. If you are using a Clipper card (both with plastic card or on your iOS or Android smart device): When you get to the fare gate, you simply need to tag and go to pay for your ride. Failure to provide such evidencemay make you inadmissible to Canada. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. We encouragevisitors to planahead and add Clipper to theirphone in advance of arriving to the stationinstead of having to wait in lines to buy a paper ticket or Clipper card at the station. Many businesses in Victoria accept U.S. dollars, but they are able to set their own exchange rate, so the rates may vary from store to storeand change will be given in Canadian dollars. You can get an adult Clipper card and load cash value (accepted by all Bay Area transit agencies) at the BART San Francisco International Airport station in the International Terminal. You can travel from SeaTac Airport to Seattle Clipper terminal the following ways: We strongly recommend arriving one hour before departure time for your sailing. You could choose to set up Auto-Reload for a pass and go back later to set up cash value, too. If you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. Please have your vaccination card or a photo of it ready in the event you are asked to show it. What happened to my order? U.S. Immigration/Passport Control will start processing passengers at least one hour before departure. To provide payment, log in to your Clipper account and edit your Primary Payment method. No, every rider needs their own card or device (phone or watch) to pay for fares. You can also add value through the Clipper app. You are required to pass through U.S. Immigration/Passport Control before boarding any departure from Victoria. It depends on how you buy your pass. Vista Class Located on the upper deck of the vessel, Vista Class offers leather seats with top deck panoramic views as well as ample table seating for small groups. Vista Panoramic Upgraded window seats in Vista Class. However, you can park your car at nearby parking garages before boarding the Clipper (Bell St. Garage near the Seattle terminal, hourly parking at the Victoria terminal or the Hotel Grand Pacific in Victoria). Registered cardholders can report lost, stolen or damaged cards and request replacements. The outside viewing deck does not have reserved seating. Seating class changes between Standard and Premium seating will require agent assistance. Add Clipper to your phone before you take-off! Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. Final boarding is 15 minutes before the scheduled departure time. We are encouragingridersto put a Clipper card on their mobile phones instead of obtaining plastic Clipper cards because global supply chain issues have depleted the inventory of plastic cards. 2,123 Reviews. Clipper card says still in progress . To add a card to your Android phone, open Google Pay and click the + sign. Our cancellation and refund policy for all trips booked on the San Juan Clipper fast ferry and all associated whale watching tours is the following: Standard Fare:Fully refundable for cancellations received 2 or more days prior to travel, non-changeable/non-refundable within 2 days. Youth 5-18 years old get 50% off with a youth Clipper card. For more detailed step-by-step instructions on how to add a new Clipper card to your phone, please go to Clipper'sApple Paypage orGoogle Paypage for more information. Once onboard the vessel, an announcement will be made to retrieve parking validations at the galley. No notice, even though they have my email? How long do I have to pick up the value before it expires? Muni offers several ways to pay your fare. For faster replacement, you also can pick up your replacement card at a Clipper Customer Service Center. If you are prone to seasickness or motion sickness, we proactively provide complimentary ginger candies as well as Dramamine and Meclizine, which we recommend you take as soon as boarding is completed. You will still need to use your plastic Clipper card for this. HVD applies only to BART rides. Learn More about the future of clipper (external link) CLIPPER CUSTOMER SUPPORT. When I tag my card, what do the beeps and lights mean? How does Auto-Reload work with monthly passes? If you are a Travel Agent or Clipper Commodore and would like to view/edit an existing booking, please visit the Agent Dashboard. Since our boats travel far from the shore on portions of our journey, we are unable to offer Wi-Fi onboard our vessels. For account-related If you are traveling on a transit service that charges based on distance or zones (BART, Caltrain, Golden Gate Transit, Marin Transit, San Francisco Bay Ferry, SMART and Sonoma County Transit) you will need to tag your card again at the end of your trip. This page includes how it works, mobile payments and Clipper mobile app. Phone. Monday-Friday 7 a.m.-7 p.m. Saturday 7 a.m.- 4 p.m. custserv@clippercard.com. Imagine you want to take a trip on SMART that costs $5.50. If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929 for help. Update your spam filter by adding custserv@clippercard.comto your list of approved email addresses. Please note that you cannot use your phone to unlock bikeshares. -Sign up for Clipper-Access Clipper Account-Clipper Customer Service. If you are setting up Auto-Reload for a transit pass for the first time, Clipper will charge your credit card or bank accountbeforemaking the pass available for you to pick up. My card shows it was cleared month ago but the card is saying it doesnt have enough money. Log in to your Cilpper account with the email address we have on file and provide an updated email address. Open the Clipper app and select the card you want to set up for Auto-Reload. How did $300 disappear from our Clipper cards?, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Bay Area weather: After thunderstorms and hail, snow could be on the way this weekend, How did $300 disappear from our Clipper cards? opens in new window. It still says my trip is in progress, any way to cancel this? You may also call us at 1 (800) 888-2535 (7am 7pm PT, Mon-Fri) and a reservations agent will return your call to assist you as soon as possible. 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Select an amount of cash value or transit pass you want to load, and indicate you want to Auto-Reload this value. "It's overwhelmed our ability to process the applications." Tagging on with a plastic Clipper card or mobile Clipper card: Your session is about to expire due to inactivity. Once your Go Pass Provider enters your Clipper card serial number into Clipper's online portal, you must tap your card to a card reader to load the Go Pass within 180 days (Note: This counts as your tap on). See the, You can add a Clipper card to your iPhone or Android phone: To add a card to your iPhone (or Apple Watch), open the Apple Wallet app and click the plus + icon. Load cash value at self-serve machines (including BART ticket machines), retailers, transit agency ticket offices and Clipper Customer Service Centers or online, by phone or through your transit benefit program. Hold your iPhone, Apple Watch, or Android phone near the round Clipper reader on our fare gatesuntil you get an "OK" message on the fare gate.

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