So eBay took the loss when they refunded me. Those are not indicative of any scam. Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? Contact the USPS and submit a case either via their online form or by calling 1-800-ASK-USPS (1-800-275-8777). Scammers know this and will sometimes offer high quality, brand-name items for sale at a very attractive price. If further action is needed both seller and buyer will be contacted by an eBay Customer Service representative. It should not have. Why doesn't ebay just start a business where returns go to the ups store (or whatever vendor) and the seller opens the return in front of an employee to determine state of the returned item. But so far no response from buyer. Dial 1-800-275-8777 and explain the issue to USPS customer service. The unofficial eBay subreddit. Read the feedback other have left for the person. eBays security systems can only protect buyers and sellers when transactions occur directly on the website. Met 2 other sellers on the facebook group he was bs'ing, and they reported him as well. Locate the order that you placed and select "Return or replace items" which is listed on the right-hand side of your computer screen. 11. I will report this to the post master. Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? Under our eBay Money Back Guarantee policy, if a buyer opens a return case, sellers must facilitate this. A buyer opened a return, two weeks after I sold a graphics card, claiming it didn't work. Explain it to him like you explained it to us. If they do then you have to either refund or call eBay and try to make your case. I'll have to ask her what she sees different because I know it's the same. This months episode of the eBay Seller Spotlight podcast is live! - edited So I can't see the original shipping label to see if it's my package, but it does have that tracking number, BUT I did not have those stickers on it. If they bring eBay into this, do I stand any chance at all? I think padi means, the buyer is looking at a red top (for example) from a different seller and saying it's wrong. Go to solution deala0621 Adventurer (205feedbacks) View listings Options Mark as New Bookmark Subscribe Mute Subscribe to RSS Feed Permalink Print Email to a Friend Report Inappropriate Content 09-09-202009:41 PM Hi, thanks to all for your help. New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. CHAPTER XIII. They readily cooperate with law enforcement and encourage scammed users to make a police report with their local authorities. Put it in a bag took pics opened case and returned back explained. Be aware and act cautiously as financial dealings online can be risky no matter how careful you are. Call them constantly, email them, tweet them, bug the shit out of eBay for business on Facebook, demand to talk to supervisors, refuse their offers for a call back and stay on the phone instead so that they will have to update you every two minutes about their progress finding a supervisor. I did became a pain with calling everyday and today calling 5 times. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I told Ron that this was, "pardon my French, absolute bullshit." Report a buyer if you think they have acted illegally or fraudulently here. 05:49 AM. and our 04:28 PM. This sounds exactly like the issue Im having! Just open an item not as described dispute and then the seller can please themselves which address they give you, be very specific in the dispute, just say that you did not receive what you paid for but a completely different article. A buyer tried to scam me out of a pair of boots, Ebay alerted me that someone purchased my boots, and I was excited, so I checked to see if Ebay sent another alert stating the item was paid, and ship It. 'However once the seller has received the item back, eBay can then step in and review the . That's why I thought maybe they mislabeled. The other thing that is suspect is their account was created the day they ordered the item. Remember that if an offer looks too good to be true, it probably is. They readily cooperate with law enforcement. So after 5 calls today on my last call I asked for a U.S Manager right away not a supervisor. Buyer pretended the item/ring was not as listed. They have no reason to create one earlier. on I have multiple people selling my exclusive product for less that I sell it for on Ebay. Anticlimactic, i called ebay, they looked at the photo the buyer sent me, sided with me and closed the case. You can exchange an item (excluding gift returns) through Your Orders if your return item wasn't purchased with a promotion (except for free shipping promotions), if the return item was purchased with a credit or debit card, and the exchange item meets the other eligibility criteria listed below. I take pics and and email amazon all the details of before and after and the condition it is come back - An item is eligible for a return or refund if it meets one of the following conditions: Item is not as described. I can't really remember what specific package I mailed it in. We will not refund the buyer and you can continue to work with him through UPS claim if buyer decides to provide number. Strictly No RETURN NO EXCHANGE policy. I'm not sure if Canada Post would put those on there?? Further to my message above, here's a quick edit of an image of the black skirt you're selling (item164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. As much money as eBay is making off us sellers they should not make us cover a refund when a buyer says they never received their product or it is damaged due to shipping or them not telling the truth. I sell on Ebay myself. In order to fill out this request, customers must do the following: Log in to your Amazon account and go to the Your Orders page. You will more likely not here back from them and if you do amazon has the case and remember to put case ID in all claims or negatives left and will be removed. The buyer will pay with a fraudulent check. Be sure to put all your points and pics across to amazon before you decide to return the item back to them. They receive an eBay order for my product, selling at a discount to undercut me, and receive payment. Before you start your Missing Mail Search, you will want to double check the status of your package. on If you find an item on eBay that you think is fraudulent, report the listing directly. Only Item Not Received (INR) or Unauthorized Payments claims are, by providing proof of delivery or at least proof of postage in regards to Unauthorized Payment claims. He never responded to me again, just proceeded with an inad return case and sent back the switched item, which was worthless. @deala0621, according to the screenshot you posted, that item was shipped by the Global Shipping Program. 09-10-2020 Most of them are happy new year banners being returned in Febuary. If they do not rule you not at fault and release your funds, complain to ebay for business on facebook. But how about when buyers try to force the seller to accept a return by claiming not as described when its just buyer's remorse? I also ask if you have me mixed up with another seller you've purchased from recently. They help the organizations to focus on the other parcels they have to deliver. If you get the item back as a buyer you have the option to relist and recoup your outlay. USPS. The fact that I tried to rule out a mistake on his part and he ignored me, plus the fact that his pic was the switched item propped up beside the box I did mail him, with my label visible told me he was doing this knowingly. Buyer claims wrong item and gets a refund despite evidence it is a scam bydwtrading2015 Post Crafter 01-21-202208:07 AM I get a message from someone claiming I sent the wrong item. Press question mark to learn the rest of the keyboard shortcuts. This has happened a couple of times to us over the years, all part of selling on line Im afaid . Buyer sent me picture of something different in the box. Here are some of the most common ways eBay sellers are scammed. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. Refund, repair or return. They requested a refund saying it was not as described and said I sent a cheap beaded necklace instead and attached pictures. You take pics of box, item and serial number? The item I sent out was also tagged, this one is not. I suspect someone may have been tampering with mail and package in the delivery system. I got pictures proving what i shipped on the box along with UPS signature proof of delivery (he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) So, I purchased the shipping label the cost was13.34 which was taken out of my Personal Banking Account but that never happen before, and no total was given me of the balance left from the sale of the boots. Aamzon advised we can do what we want. I ended up having to give a refund in fear the buyer is going to give me bad feedback. If the package was mixed up by GSP, then they should handle it. IN THE LAST STRIDE. Same thing just happened to me and I was able to keep the earning. If it's a scam, call their bluff, tell them to send back the item, if they send you something other than what you sent, report to eBay. She may have forgotten she purchased this one as well but from you. The scammer eBay seller keeps the eBay payment, I get full payment from Etsy and the buyer gets his product. There is undisclosed damage to the item. Buyers can return items for any reason on Amazon, and if you refuse to accept a return they are likely to put an A-Z claim in. However, depending on the payment method the buyer used, it can take up to 30 days We'll automatically relist your item for you. It is a site to get quality at the best price and sometimes I make 50 cents. It expressly says this in the PayPal Seller Protection terms. After receiving the item, contact seller within Returns shipping; 14 days: Buyer pays for return shipping: Refer to eBay Return policy opens in a new tab or window for more details. In this scam, the buyer then accuses you of sending a damaged item. But they said flat out "we don't mix up packages" and reiterated. The one I received is as per the photo. Other platforms I never had a problem with over 6 years. Had the same issue, lost my appeal and had to file a complaint against eBay to the Better Business Bureau. 3) When you receive the return and can confirm the buyer returns a different item, do not process refund and you have two days to appeal the return. Good for you. by asking the buyer questions or calling the post office? Go to ic3.gov and fill out the internet crime form. Him claiming he did not get the package until day before opening claim yet UPS showing delivery 15 days before along with his signature was strange to supervisor. Send a poliet email to the customer informing them that they have returned the incorrect order it could be a mistake . At first, it might seem foolish to pass up a generous offer, but often its a trap. I will try to ask the questions? As per the returns policy you are within your rights to refuse it. i think someone is trying to scam me like this to. The Fragile stickers could have been added at the GSP. $15 each. The buyer sent me a cheap shirt instead of the shoes she bought, and ebay sent that same ridiculous first email that you mentioned. It certainly looks a much darker top in the listing. Ebay found me not at fault and released my funds. Now I received eBay buyers protection plan email and they are asking me to go buy multiple eBay gift cards to pay for it.I feel suspicious now. . Everyone is covered except the credit card holder, whoever that is. I have sent the item you ordered to the address on file with ebay. If he ghosts you, you scared off a scammer. That has happened to me. I sold 4 of the same items. If you have any problems paying for your items, we . Your package was definitely received by GSP in Kentucky, so if that doesn't look like your packaging, then it must have gotten mixed up by GSP and they sent the wrong package to your buyer, or your buyer is pulling a scam. I get an email from the buyer asking where I sent it, oh that is wrong, send it here. - edited 2) If the buyer hasn't opened an SNAD return request ask them to do so, accept it and issue return label. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. For example, they may ask for cash, bank transfer, check, money order or even gift cards. Once I listed a new in box item as white when it was really blue. The thing to remember is that these slip up were t. In my case eBay stepped in and accepted the return, so I initially received a defect that was later removed when I successfully appealed the return. Each transaction creates the opportunity for both buyers and sellers to leave public feedback about the experience. I sold an item for $55 and they sent a return saying I didnt send the right item. Zero money was left over. Also one first class item costs a US seller minimum $2.60 to ship that same item is .30 for China. Could you explain a bit what steps you take when shipping? - edited Disputing the chargeback can take a lot of time and hassle on your behalf.